Return Policy
Cancel Order
All of our products are customized to customers’ requirements. Orders can be canceled within 24 hours, and 5% will be charged as a transaction fee. If we have launched production, orders cannot be canceled for any reason. Or else, 20%-30% will be charged as a handling and restocking fee.
Faulty Items
If default options are chosen and your doll looks different from the first photo on the product page, please contact our customer service at the reception of your doll. We will arrange a replacement of the doll or will send you replacement parts depending on the nature of the problem. You must send the doll back to us within 3 days from receipt of goods if you choose to replace your doll. Please make sure the doll and package are brand new and never used before you ship them out.
Damaged Items
We take product quality extremely seriously, every doll is thoroughly inspected before leaving our factory. Upon initial receipt of the doll, if there appears to be a defect or damage, please contact us in 3 days by sending pictures or videos to [email protected] and we will find the best solution for you ASAP. For slight damage due to shipping, we will provide a kit for you to repair. For severe damage, you should take an unboxing video and photo, or else we cannot make sure who is responsible for this.
Missing Items
Check your package to confirm every item you want is there. If you find something is missing, contact us as soon as you receive the package.
DO NOT RETURN OR REFUSE THE PACKAGE DIRECTLY. And don’t send any package to the address information on the package, which is not valid to receive a returning package.
If you have more questions, please send an email to [email protected].