Returns, Warranty & After-Sales Support

Shop with Confidence on LinkooerDoll.com

Buying a high-value product requires more than good product descriptions. It requires clear responsibility after purchase.

At LinkooerDoll.com, we are fully committed to delivering high-quality products and outstanding customer service. This page explains what we cover, what we cannot cover, and how we support you if any issue happens after delivery. By understanding these policies, you can confidently shop for your sex dolls.

Our goal is simple: you should always know where you stand.

If you have any questions, our dedicated customer support team is here to help.

✅ LinkooerDoll Quality Guarantee

Authorized Seller: We are an official and verified distributor for premium love doll brands including Irontech Doll, Zelex Doll, FunWest Doll, WM Dolls, and more. All dolls are 100% authentic.
Factory Photos Before Shipping: You’ll receive high-resolution factory photos of your doll before shipping, allowing you to request adjustments to makeup, hairstyle, body details, and more — ensuring everything meets your expectations.
Discreet Shipping: Every order is packed in a plain, unmarked box with no visible product information, guaranteeing your complete privacy.
100% Satisfaction Guarantee: With top-tier service, verified customer reviews, and over 30 trusted brands, we offer premium silicone and platinum TPE sex dolls that are 100% non-toxic and skin-safe.

❌ Order Cancellation Policy

Although we offer one of the most customer-friendly return policies in the sex doll industry, please note that once an order is placed — either via deposit or full payment — it is considered a final sale.

🔎 Confirm Before You Pay

Please double-check all order details before payment. Once you complete the purchase, it is considered binding. We strongly recommend requesting sample factory photos or consulting our team if you need assistance before ordering.

⏰ Cancellations Within 24 Hours

(Applicable to custom-made and made-to-order dolls only)

Our order processing begins within 8 hours of receiving payment, which may include sourcing materials, scheduling production, packaging, and internal coordination. Because our processing times are strict, cancellations beyond 24 hours or after production has started are no longer eligible.

Time of Cancellation	Refund Amount
Within 8 hours	95% Refund (5% fee)
Within 24 hours	80% Refund (20% fee)
After production	50–70% Refund (varies)

Why Are There Cancellation Fees?

Each order requires real labor and processing costs — from communication with manufacturers to packaging, inspection, and logistics. Cancellation fees help offset these sunk costs and maintain fair pricing for all customers.

⚠️ Pre-Made Dolls

Orders for in-stock dolls cannot be canceled once shipped. If you request cancellation after dispatch, we will deduct substantial costs (shipping, labor, packaging, restocking) from your refund. If cancellation is no longer possible, the doll must be received and returned per our return guidelines.

✏️ Order Modification

You may modify your order before it enters production. Changes such as size, accessories, or wig selection can be made free of charge if the order hasn’t been processed yet. Once production starts, no modifications or cancellations are possible. Any updates at that stage must follow our Return & Exchange Policy.

🔄 Return Policy

🚚 Quality-Related Only

Due to the intimate nature of sex dolls, replacements or partial refunds are only considered for:

✖️ Wrong Doll Received

If the doll differs significantly from factory photos or the product listing, provide an unboxing video showing the entire doll (head & body), shipping label, and packaging. We’ll verify with the manufacturer and arrange a resolution.

📦 Shipping Damage

For significant external damage, a claim must be filed with the carrier immediately. We will provide a new doll or repair kit based on severity.

❌ Lost Package (Shipping Claim, Not a Return Case)

These are handled as shipping claims. Most shipments require an adult signature confirmation to minimize risk.

⏰ Mandatory Inspection

You must inspect your doll immediately upon delivery— before any use. If the doll has been damaged due to improper use, it will not be eligible for a return or replacement.

Contact 📧 service@linkooerdoll.com immediately with clear photos, videos, and a description of any issue within 24 hours.

We welcome detailed feedback to help us resolve any issues quickly and improve our manufacturing process.

📦 Return Conditions

As stated above, returns for non-quality reasons are generally not accepted. Just like you wouldn’t want a used doll, we ensure every client receives a brand-new product.

If you believe you have a valid reason for return, the doll must meet the following conditions:

The doll must be unused
The doll must remain in original condition, including packaging and accessories
Any return will undergo strict inspection upon receipt

If the returned item shows signs of use or policy violation, the refund may be denied. Fraudulent claims may be reported to relevant authorities.

🚫 Non-Returnable Situations

Returns, refunds, or exchanges will not be accepted under the following circumstances:

⛔ Customized Product Restrictions

Custom-made or made-to-order dolls are considered Final Sale once production has started.
Orders paid via deposit or full payment cannot be returned for non-quality reasons.

❌ Used product

Any doll that has been used, cleaned, altered, or modified after delivery is strictly non-returnable.
Hygiene-related concerns after use are not considered valid return reasons.

⚠️ Man-made damage

Damage caused by improper handling, storage, or use
Repairs or modifications attempted without authorization

🚷 Unauthorized returns

Do NOT return the doll without prior approval

The shipping address on the delivery label cannot be used for returns

Unauthorized returns may be rejected or disposed of without a refund

❌ Non-Quality Reasons

Returns for “change of mind”, preference mismatch, or personal reasons are not accepted, as we guarantee every customer receives a 100% brand-new, unused product.

📋 Return & Refund Process

Dispute Prevention: Please do not open a PayPal dispute or bank chargeback before contacting us. Open communication allows us to resolve issues faster and avoids unnecessary delays or fees.

✉️ Submission

If you believe your order qualifies for a return or replacement, please contact us within 24 hours of delivery and provide:

Clear photos and/or videos showing the issue
A detailed description of the problem
Unboxing video (required for wrong or damaged item claims)

📧 Email: service@linkooerdoll.com

🔍 Review process

Our support team reviews your submission
We verify details with the manufacturer and logistics provider if needed
A resolution will be proposed (replacement, repair kit, or partial refund)
Each case is handled individually to ensure fairness and accuracy.

💳 Refund Timeline

Once a cancellation or return is approved, refunds are issued to the original payment method:

Payment Method	Refund Processing Time
Credit/Debit Card	6–10 business days
Klarna	Up to 7 business days
PayPal	Up to 7 business days

Processing times may vary depending on the payment provider and issuing bank. If the refund does not appear within the expected timeframe, please contact us for a refund reference number for bank follow-up.

🛡️Limited Warranty Coverage – What Is Considered a Quality Issue?

This limited warranty applies only to manufacturing-related defects identified under normal use conditions.

This includes:

Joint malfunction caused by internal structure issues
Material defects that appear without external damage
Functional failures occurring under normal and intended use conditions

Warranty does not cover:

Damage caused by improper storage or cleaning
Tears, cuts, or stains caused by sharp objects or friction
Natural wear resulting from extended or repeated use over time

In short: we cover factory-related problems, not usage-related damage.

🧑‍💼How to Get After-Sales Support

If you experience any issue after receiving your order,

please contact our support team before attempting repairs or modifications.

Our standard support process includes:

Submit photos or videos showing the issue
Our team evaluates whether it is covered by policy
We may provide repair, replacement, or compensation options based on evaluation results.

Typical response time: within 24–48 hours on business days.

We strongly recommend contacting us first, as unauthorized repairs may affect warranty eligibility.